Frequently Asked Questions

Frequently Asked Questions

What are Jade Paw dog boots designed for?

Jade Paw dog boots are designed to provide everyday paw coverage and added traction during walks on hot pavement, rough paths, and other outdoor surfaces.

How do I choose the right size?

Measure the widest part of your dog’s paw while your dog is standing. Compare the measurement with the size guide on the product page.

If your dog’s measurement falls between two sizes, review both paw width and the fit recommendations before choosing.

Are the boots sold as a set?

Yes. Each order includes a set of four dog boots unless otherwise stated on the product page.

How should the boots fit?

The boots should feel secure without restricting movement. Fasten both straps firmly, but make sure they are not uncomfortably tight.

It is normal for some dogs to walk differently when first wearing boots. Allow your dog to adjust gradually indoors before longer outdoor walks.

How do I help my dog get used to wearing boots?

Begin with short indoor sessions and offer positive reinforcement. Once your dog appears comfortable, gradually increase the wearing time.

Are the boots suitable for hot pavement?

The rubber outsole helps create a protective layer between the paw and the ground. However, always check pavement temperature before walking and avoid extreme heat.

Are the boots waterproof?

The boots are designed for everyday outdoor protection and light weather exposure, but they are not intended for prolonged submersion or deep water.

How do I clean the boots?

Remove loose dirt after use. Hand wash gently with mild soap and cool water, then allow the boots to air dry completely.

Do not machine dry.

What if I receive the wrong size?

Please review our Returns page and contact us at [YOUR SUPPORT EMAIL] with your order number.

Where do you ship?

We currently ship to customers in the United States. Available destinations and shipping fees are shown during checkout.

How long does shipping take?

Estimated delivery times are displayed on our Shipping page. Delivery times may vary depending on destination, carrier conditions, and customs processing.

How can I contact Jade Paw?

Email us at hello@shopjadepaw.com. Please include your order number when contacting us about an existing order.