Terms of service
LEGAL NOTICE
Last updated: July 16, 2026
1. STORE INFORMATION
Trading name:
Jade Paw
Website:
https://shopjadepaw.com
Customer support email:
hello@shopjadepaw.com
Jade Paw is an independently operated online retail store offering dog paw protection, walking-support, mobility-support, and related pet-care products.
2. STORE OPERATOR
This online store is independently operated by:
LIJIN
Jade Paw is the trading name used for the operation of shopjadepaw.com.
Jade Paw is not currently represented as a corporation, limited liability company, or United States business entity.
3. CONTACT INFORMATION
For questions regarding products, sizing, orders, shipping, delivery, returns, refunds, or customer service, please contact:
Jade Paw
Email:
hello@shopjadepaw.com
Website:
https://shopjadepaw.com
Customer-service inquiries are generally reviewed Monday through Friday, excluding public holidays.
We generally respond within 1–3 business days.
When contacting us about an existing order, please include your order number and the email address used during checkout.
4. ONLINE STORE
Jade Paw operates as an online-only retail store.
Products are sold through shopjadepaw.com and shipped to eligible locations displayed during checkout.
Jade Paw does not currently operate a public retail store, showroom, or customer collection location.
Customers must contact Jade Paw before returning any product.
Do not send products to an address unless written return instructions have first been provided by Jade Paw.
5. PRODUCTS
Jade Paw offers general pet-care products, including products designed for everyday paw coverage, traction, comfort, walking support, and mobility support.
Product descriptions, measurements, sizing guides, and usage information are provided for general guidance.
Customers are responsible for measuring their dog carefully, selecting an appropriate size, supervising product use, and inspecting products before each use.
Jade Paw products are not veterinary or medical devices and are not intended to diagnose, treat, cure, or prevent any disease, injury, disability, or medical condition.
Customers should consult a qualified veterinarian regarding injuries, persistent mobility concerns, medical conditions, or uncertainty about whether a product is suitable for a particular dog.
6. PRICES AND PAYMENTS
Prices are displayed in the currency shown on the website or during checkout.
Applicable shipping charges, taxes, duties, or other fees will be displayed during checkout where available.
Payments are processed through Shopify and available third-party payment providers.
Jade Paw will never request account passwords, complete payment-card details, banking passwords, or verification codes through ordinary email.
7. SHIPPING, RETURNS, AND REFUNDS
Shipping destinations, processing periods, transportation estimates, tracking procedures, and delivery conditions are described in our Shipping Policy.
Return eligibility, return procedures, cancellations, damaged products, incorrect products, and refunds are described in our Return and Refund Policy.
Customers should review the applicable policies before placing an order.
8. INTELLECTUAL PROPERTY
Unless otherwise stated, the Jade Paw name, logo, website design, original written content, product photographs, graphics, icons, illustrations, and videos displayed on shopjadepaw.com are owned by or lawfully used by the store operator.
These materials may not be copied, reproduced, modified, distributed, published, sold, or commercially exploited without prior written permission.
Third-party trademarks, platform names, and service names remain the property of their respective owners.
9. WEBSITE INFORMATION
We make reasonable efforts to keep product descriptions, prices, images, sizing information, availability, and other website information accurate.
The website may occasionally contain typographical errors, technical errors, outdated information, or inaccurate availability information.
We reserve the right to correct errors, update information, modify product availability, or cancel an affected order where reasonably necessary.
Nothing on this website constitutes veterinary, medical, legal, financial, or other professional advice.
10. THIRD-PARTY SERVICES
The website may use third-party services, including Shopify, payment providers, shipping carriers, analytics providers, advertising platforms, social-media platforms, and customer-support services.
These third-party services operate under their own terms, privacy policies, and business practices.
Jade Paw does not control the independent operation, availability, authorization decisions, security reviews, or processing times of third-party services.
11. PERSONAL INFORMATION
Personal information submitted through the website is handled in accordance with our Privacy Policy.
Information may be processed by Shopify and other service providers as reasonably necessary to operate the store, process payments, fulfill orders, prevent fraud, provide customer support, analyze performance, and comply with applicable legal obligations.
12. CONSUMER RIGHTS
Nothing in this Legal Notice excludes, restricts, or limits consumer rights that cannot lawfully be excluded, restricted, or limited.
Questions, complaints, or claims may be submitted to:
hello@shopjadepaw.com
13. APPLICABLE POLICIES
Use of this website and purchases made through it are also governed by:
- Terms of Service
- Privacy Policy
- Shipping Policy
- Return and Refund Policy
14. CHANGES TO THIS LEGAL NOTICE
We may update this Legal Notice when our products, operations, contact details, service providers, business structure, or applicable requirements change.
The latest version will be published on this page with the revision date shown above.
15. LEGAL CONTACT
Store:
Jade Paw
Operator:
LIJIN
Website:
https://shopjadepaw.com
Email:
hello@shopjadepaw.com