Shipping policy

SHIPPING POLICY

Last updated: July 16, 2026

Thank you for shopping with Jade Paw.

This Shipping Policy explains how orders placed through shopjadepaw.com are processed, shipped, tracked, and delivered.

By placing an order through our website, you acknowledge and agree to the terms described in this Shipping Policy.

1. SHIPPING DESTINATIONS

Jade Paw currently ships to eligible addresses within the United States.

Shipping availability is determined by the address entered during checkout.

Some remote locations, restricted locations, military addresses, freight-forwarding addresses, or locations that cannot be reliably served by our available carriers may not be eligible for delivery.

If we are unable to ship an order to the address provided, we will contact the customer to request an alternative address or cancel and refund the affected order.

We do not currently offer local pickup or in-person collection.

2. ORDER PROCESSING TIME

Orders are generally processed within 7–12 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Processing time may include:

- Payment verification
- Order review
- Product preparation
- Packaging preparation
- Quality inspection
- Packing
- Transfer to the shipping carrier

Processing time is separate from transportation time.

Some orders may require additional preparation time because of product availability, packaging preparation, periods of high demand, quality-control requirements, public holidays, or other operational circumstances.

If we become aware that an order cannot be shipped within the stated processing period, we will contact the customer with an updated estimated shipping date and available options.

3. ESTIMATED TRANSPORTATION TIME

After an order has been processed and handed to the shipping carrier, estimated transportation time within the United States is generally:

7–20 business days

Transportation time may vary depending on the destination, carrier, shipping route, customs or security processing, and whether the address is located in a remote or less frequently serviced area.

4. TOTAL ESTIMATED DELIVERY TIME

The estimated total time from placing an order to delivery is generally:

14–32 business days

This total estimate consists of:

- Order processing: 7–12 business days
- Transportation: 7–20 business days

All delivery periods are estimates and are not guaranteed delivery dates.

Actual delivery may occur earlier or later than the estimated period.

5. SHIPPING COSTS

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

Shipping charges may depend on:

- Delivery destination
- Order value
- Product quantity
- Package weight
- Available shipping method
- Promotional shipping offers

Where free shipping is available, any minimum order requirement or other condition will be displayed on the website or during checkout.

The shipping amount displayed at checkout is the amount charged for the selected shipping method, except in cases involving an obvious technical or pricing error.

6. ORDER CONFIRMATION

After an order is placed successfully, the customer will normally receive an order-confirmation email.

The order-confirmation email confirms that we have received the order. It does not mean that the order has already been processed or shipped.

Customers are responsible for reviewing the confirmation email and contacting us promptly if any order or address information is incorrect.

7. SHIPPING CONFIRMATION AND TRACKING

When an order has shipped, the customer will normally receive a shipping-confirmation email containing available tracking information.

Tracking information may not update immediately after the shipping confirmation is sent.

It may take several business days for the first tracking movement to appear while:

- The carrier processes the package
- The package is transferred between logistics facilities
- Tracking systems synchronize
- The shipment enters the destination country or local delivery network

A temporary lack of tracking updates does not necessarily mean that a package has been lost.

8. INTERNATIONAL FULFILLMENT

Some Jade Paw orders may be prepared and shipped through international fulfillment and transportation networks.

As a result, packages may pass through multiple logistics facilities or inspection points before entering the local United States delivery network.

The final delivery may be completed by a local carrier after the package reaches the United States.

9. MULTIPLE PACKAGES

Orders containing multiple products may occasionally be divided into separate packages.

Separate packages may:

- Have different tracking numbers
- Travel through different shipping routes
- Arrive on different dates

The customer will not be charged an additional shipping fee solely because Jade Paw divides an order into multiple packages, unless a separate charge was clearly disclosed and accepted during checkout.

10. ADDRESS ACCURACY

Customers are responsible for providing complete and accurate delivery information, including:

- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Email address
- Telephone number, where requested

Jade Paw is not responsible for delays, failed deliveries, returned packages, losses, or additional costs caused by incorrect, incomplete, or outdated information supplied by the customer.

Customers should contact us as soon as possible after placing an order when an address correction is required.

We will make reasonable efforts to update the address, but we cannot guarantee that changes can be made after an order has entered processing or has been transferred to the carrier.

11. ORDER CHANGES AND CANCELLATIONS

Requests to change or cancel an order should be submitted as soon as possible.

We will make reasonable efforts to assist, but an order cannot normally be changed or canceled after it has:

- Entered fulfillment
- Been packed
- Been transferred to a carrier
- Entered the shipping network

When a cancellation is approved before fulfillment, the applicable refund will be issued to the original payment method.

Orders that have already shipped must be handled under our Return and Refund Policy.

12. DELIVERY DELAYS

Delivery times are estimates rather than guarantees.

Orders may be delayed because of circumstances outside our reasonable control, including:

- Carrier congestion
- Customs or security inspections
- Severe weather
- Natural disasters
- Public holidays
- Transportation disruptions
- Labor disruptions
- Government actions
- Incorrect address information
- Failed delivery attempts
- High seasonal shipping volume
- Other unexpected logistics events

When we become aware of a significant delay before shipment, we may contact the customer with a revised estimated shipping date.

Where required by applicable law, the customer may choose to accept the revised shipping date or cancel the affected unshipped order for a refund.

13. CUSTOMS, TAXES, AND IMPORT CHARGES

Orders may pass through international transportation or customs networks.

Applicable sales taxes or other charges collected by Jade Paw will be displayed during checkout where available.

In uncommon circumstances, a government authority or carrier may assess an import duty, customs charge, brokerage fee, tax, or similar charge that was not collected during checkout.

Unless otherwise stated during checkout, customers may be responsible for charges lawfully imposed by the applicable authority or carrier.

Jade Paw does not control customs inspections, customs decisions, government charges, or customs-processing times.

14. FAILED DELIVERY ATTEMPTS

Carriers may make one or more delivery attempts depending on the destination and local delivery procedure.

Customers are responsible for:

- Monitoring tracking information
- Ensuring that the delivery location is accessible
- Responding to carrier notices
- Collecting a package when collection is required

A carrier may return a package when delivery cannot be completed because of an inaccessible address, repeated failed attempts, refusal, or failure to collect the package.

15. PACKAGES MARKED AS DELIVERED

When tracking shows that a package has been delivered but the customer cannot locate it, the customer should:

- Check the delivery location carefully
- Check with household members
- Check with neighbors
- Check reception, concierge, mailroom, or building management
- Review any delivery photograph or carrier notice
- Allow up to 48 hours for a premature carrier delivery scan to be corrected
- Contact the carrier using the tracking number

The customer should also contact Jade Paw so that we can review the available tracking information.

Cases involving packages marked as delivered will be reviewed individually.

A replacement or refund is not automatically guaranteed where the carrier confirms successful delivery, except where required by applicable law.

16. LOST OR STALLED SHIPMENTS

A shipment may occasionally remain without a tracking update while moving through the carrier network.

Please contact us when:

- Tracking has not updated for an unusually long period
- The estimated delivery period has passed
- The carrier indicates that the package may be lost
- The package has been returned to the sender
- The package cannot be delivered

We may ask the customer to allow a reasonable investigation period while we contact the carrier or logistics provider.

When a shipment is confirmed lost, we will determine the appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

17. RETURNED-TO-SENDER PACKAGES

A package may be returned to the sender because of:

- An incorrect or incomplete address
- Repeated failed delivery attempts
- Refusal of delivery
- Failure to collect the package
- Delivery restrictions
- Carrier requirements
- Customs requirements

When a package is returned, we will contact the customer after receiving confirmation from the carrier or logistics provider.

Additional shipping charges may apply when reshipment is requested because of an incorrect address, refusal, or failure to collect the package.

No additional reshipping charge will apply when the return was caused solely by an error made by Jade Paw.

18. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customers should inspect their order promptly after delivery.

If an item arrives damaged, defective, or different from the item ordered, please contact us within 7 days of delivery.

Please provide:

- The order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging
- A photograph of the shipping label, where available

Do not discard the product or packaging until the request has been reviewed.

Approved claims involving damaged, defective, or incorrect products will be handled in accordance with our Return and Refund Policy.

19. UNDELIVERABLE LOCATIONS

Some delivery addresses may not be supported by our available carriers.

We reserve the right to decline or cancel shipment where carrier service is:

- Unavailable
- Prohibited
- Unreasonably unreliable
- Subject to significant delivery risk
- Not supported by the selected shipping service

If an order cannot be delivered to the address provided, we may request an alternative address or cancel and refund the affected order.

20. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

- Providing complete and accurate delivery information
- Reviewing their order confirmation
- Monitoring available tracking information
- Ensuring that the delivery location is safe and accessible
- Responding to carrier notices
- Collecting packages when required
- Contacting Jade Paw promptly regarding delivery problems

Nothing in this Shipping Policy excludes or limits consumer rights that cannot lawfully be excluded or limited.

21. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in:

- Shipping methods
- Carrier availability
- Processing periods
- Delivery locations
- Fulfillment operations
- Legal requirements
- Business practices

The latest version will be published on this page with the updated date displayed above.

Changes will normally apply to orders placed after the revised policy is published, unless applicable law requires otherwise.

22. CONTACT US

For questions regarding shipping, tracking, delivery, or an existing order, contact:

Jade Paw
Website: https://shopjadepaw.com
Email: hello@shopjadepaw.com

Please include your order number when contacting us about an existing order.