Política de reembolso

Return & Refund Policy

We want you and your dog to be happy with your Jade Paw purchase.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be:

- Unused and unworn
- Clean and free from pet hair
- In its original packaging
- Accompanied by proof of purchase

For hygiene reasons, products that have been worn outdoors, soiled, washed, damaged, or altered cannot be returned.

How to Request a Return

To request a return, please contact us at hello@shopjadepaw.com and include:

- Your order number
- The item you would like to return
- The reason for the return
- Photos of the item, if applicable

Please do not send products back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect. Include your order number and clear photos of the item and packaging.

Once reviewed, we may offer a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional processing time.

Exchanges

We do not currently offer direct exchanges. To order a different size, please return the eligible item and place a new order.

Order Cancellations

Orders may only be canceled before fulfillment begins. Once an order has been processed or shipped, it cannot be canceled.

Contact

For return or refund questions, contact us at:

hello@shopjadepaw.com