Información de contacto
CONTACT INFORMATION
Last updated: July 16, 2026
Jade Paw is an independently operated online store providing dog paw protection and mobility-support products.
For questions about our products, sizing, orders, shipping, returns, refunds, or other customer-service matters, please contact us using the information below.
CUSTOMER SUPPORT
Brand: Jade Paw
Email:
hello@shopjadepaw.com
Website:
https://shopjadepaw.com
Contact page:
Please use the Contact page available through our website navigation.
CUSTOMER SERVICE HOURS
Customer-service inquiries are reviewed Monday through Friday, excluding public holidays.
We generally respond within 1–3 business days.
Messages received during weekends or public holidays will normally be reviewed on the next available business day.
ORDER-RELATED INQUIRIES
When contacting us about an existing order, please include:
- Your full name
- Order number
- Email address used when placing the order
- A brief description of your question or issue
- Relevant photographs, where applicable
Providing complete information helps us review and respond to your request more efficiently.
PRODUCT AND SIZING QUESTIONS
For questions about product sizing or fit, please include:
- The product name
- Your dog’s paw width
- Your dog’s paw length, where applicable
- Your dog’s approximate breed and weight
- A clear photograph of the paw measurement, where helpful
Sizing recommendations are provided as general guidance and cannot guarantee an identical fit for every dog.
DAMAGED OR INCORRECT ITEMS
If an item arrives damaged, defective, or different from the item ordered, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging
- A photograph of the shipping label, where available
Please do not discard the product or packaging until your request has been reviewed.
RETURNS AND REFUNDS
Customers must contact us before returning a product.
Return eligibility, return procedures, refund processing, damaged products, and incorrect products are governed by our Return and Refund Policy.
Please do not send products to an address without receiving return instructions from Jade Paw first.
SHIPPING AND DELIVERY
For questions regarding tracking, delivery delays, address problems, or lost packages, please include your order number and available tracking number.
Shipping periods, delivery estimates, carrier delays, and related procedures are explained in our Shipping Policy.
SECURITY AND PRIVACY
Please do not send passwords, complete payment-card numbers, banking passwords, verification codes, or other highly sensitive information by email or through the contact form.
Jade Paw will never ask customers to provide their account password or complete payment-card details through ordinary email.
Personal information submitted through our website is handled in accordance with our Privacy Policy.
SOCIAL MEDIA
Customers may also follow Jade Paw through the official social-media links displayed on our website.
For order-specific issues, refunds, returns, payment questions, or personal information, please contact us by email rather than posting sensitive information publicly on social media.
CONTACT DETAILS
Jade Paw
Website:
https://shopjadepaw.com
Customer-support email: hello@shopjadepaw.com